What is the OTR App?
What can I do with the OTR App?
How do I get the OTR App?
Will I need to Register to use the OTR App?
How do I register with the OTR App?
What devices support the OTR App?
Why won't the OTR App download onto my phone?
I have forgotten my password and cannot log in. What do I do?
The OTR App has asked if I wish to turn on location services. Why do I need to use location services?
I no longer want to use the OTR App. What do I do?
My app says 'Verifying email…', but doesn't look like it is doing anything. What do I do?
What is OTRGive?
How will it work?
How do I know how much I've donated?
Who are the community groups OTRGive is supporting?
What about other community groups and organisations?
How can other groups register their interest in joining OTRGive in 2019?
How much will OTR give to community groups through this program?
What purchases at OTR will create a donation on OTRGive?
What percentage of each qualifying transaction will OTR donate to the community groups?
How often are donations paid to community groups?
How can I be assured OTR is making the correct donations to the community groups?
Can I donate to more than one community group or organisation?
Can I donate my own money to community groups?
Will my OTR Rewards and Velocity points still accrue if I join OTRGive?
Will OTRGive work if I pay via a Fleet card or gift voucher in store?
Why is OTRGive only available through the OTR App?
What if I don’t want to use the OTR App?
Will OTR share any of my information with third party organisations if I join OTRGive?
How can I update my details?
How do I change my password?
How do I add a payment method?
What payment methods can I add?
How do I change my payment details?
Can I make a default payment method?
How many payment methods can I have at once?
I no longer want to receive emails from OTR. What should I do?
Team Member Discount
What is 'immediate family'?
What Team Member discount do I receive?
I am a Team Member, but cannot see my Team Member barcode.
What can be pre-ordered through the OTR App?
Can the pick-up location of an order be change once the order has been placed?
Can the pick up time of an order be changed once the order has been placed?
Where do I place orders when they are ready for collection?
How do I know that an App order has been made to my store?
What if a customer complains that their coffee is cold when they collect their order?
A customer has come to our store to collect their order, but we have not received their order. What do I do?
I have made an app order and no one has come to collect the order within 30min from the pick up time. What do I do?
Do I need to do anything different for an app order?
We have received an OTR App order that has a White Chocolate Macadamia cookie, but we have run out of the cookie. What do I do?
Does a customer need to do anything when they collect their OTR App order?
What brands earn Rewards?
What are the Buy 3 Get 1 FREE offers?
How do I redeem a Reward for an app customer?
Do Rewards expire?
How do Stamps become Rewards?
How many Stamps do I receive when I buy a Buy 3 Get 1 Free Deal?
Can I still earn Rewards if I forget my phone?
How often do OTR Rewards update?
How do I earn Rewards?
How can I keep track of my Rewards?
I have an issue with my App. What should I do?